Remote Advice Guidance Support U.K

The Following videos highlight a way of providing information, guidance and advice in a practical way

Introduction

The Purpose of the Videos is to discover

1. How a client can benefit from Remote Support, Advice and Guidance
2. Discover information that they can return to and ask questions about the information they are being provided with
3. Client and Provider can Jointly look and discuss action required and review progress and needs
4. The Videos show the Experience from both computers at the same time and how both sides see the same process
5. The differences between the views

Remote computer-Trainee or Client

Can take control or disconnect when they wish

• Share with their Adviser what they know  and what they need to know

Can engage and chat with Adviser

The Facilitator-Adviser or Guide

• The Adviser is able to see both screens
• The Adviser can take over from the client as well as has both chat boxes on screen.
• Can engage by chat or speak to the client assessing the need and requirements
• If there are issues at the Advisers computer the client does not see the issue
•  The Adviser can see his own screen 
• If the client requires the adviser can see some technical issues at the client end